An email will be sent to you with confirmation as soon as your order has been completed. In the event that you do not receive an email, please contact us immediately. Please note, however, that custom orders and items may not be available to dispatch straight away. In such cases, we will notify you of any delays and hold your order until all products are available to dispatch. At that point, you will have the option to cancel your order for a full refund. When you place your order, we will provide you with a delivery estimate based on the information we receive from our warehouse. Universal Hair 2 Excel cannot be held accountable for late shipments due to weather, holidays, natural disasters, or carrier delays. Please keep in mind that holidays do not count as business days. This should be taken into account when calculating delivery times. We entrust the Royal Mail, DHL, and FedEx™ to complete deliveries. A tracking number will be sent to your email address as soon as a shipping label is created. All orders are sent by recorded delivery, and the package must be signed for in order to confirm receipt.