Return and Exchange
14 Day Return
All hair thoroughly inspected before leave the factory in India and it is double check when it arrives at Perfect Locks and inspected again when it arrives at Universal Hair 2 Excel and check before it is sent to you to ensure quality. If for some reason you are not satisfied with you purchase, we do offer a full refund, not including postage cost.
Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, colour and texture and quality before cutting zip ties or opening the bundles to ensure satisfaction with the product.
We also recommend combing throughthe hair with a loop brush, as well as shampooing and conditioning the hair with high quality, professional grade sulfate free hair care products while the hair secured in the zip ties.
Treat the hair with quality products is essential before and after the hair is installed. Get a second opinion from your stylist if you are unsure or have doubts.
Once the hair is used we are limited what we can do to help you if a problem arises.
Our return policy for a full refund must meet the criteria below:
Request must be made within 14 days of the receipt of your order.
Only accept returns on hair products that have not been installed, coloured, cut or altered in any way.
The hair must remain in the bundle and not be untied at the top.
The hair must be in its original packaging and tagged.
Returned packages must include a copy of the original invoice.
Merchandise must be physically received before a return can be granted. Please allow 72 upon receipt.
The product must be sent back at your expense. We recommend you use shipping provide with a signature confirmation service, and / or insurance to protect your package. As we not responsibility for lost items or items sent to the incorrect address
We do offer exchanges if the returned product meets our requirements.
Exchange request must be made within 14 days of receipt of your order.
We will not accept exchange of products that have been altered or used in any way. This includes hair that has been cut, processed, coloured or untied at the top of the bundle.
Shipping and handling cost will be at customer’s expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
You must send the product back before we can process an exchange.
We offer one exchange per original order.
Refunds or Exchanges will not be permitted after 14 days. Please allow 2 business days for your return to be processed.
Our terms of payment require complete payment in advance, before you order is shipped out. We will email you an invoice to pay via Papal.We take fraud very seriously, therefore shipping address must be the same as the billing address.
Universal Hair 2 Excel is open from Monday to Friday from 10am to 6om. All order placed before 2pm are send the same day. Orders placed after 2pm on Friday will be send out on Monday, with the exception of holidays..
We will send all available items by 2pm (London GMT) time on the same day of authorisation of your payment. An email will be sent to you to confirm as soon as your order has been completed. If you have not received an email please contact us immediately.
Custom orders and items may not be available for immediate to send. We will notify you of the product delay and hold your order until all products are available. You have the option to cancel your order for a full refund if you desire.
We will give you a delivery estimate when you place your order based on the information we receive from our warehouse. We are not responsible for late shipment due to weather, holidays, natural disasters or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating delivery time.
We entrust Royal mail, DHL and FedEx to deliver. A tracking numbers are sent to your email address as soon as a shipping label is created. All orders are sent by recorded delivery and the package must be sign for to confirm received.
Overnight orders placed by 2pm GMT will be sent out the next day. It is always wise to order far enough in advance to allow for unanticipated delays. The rules and requirements for customs clearance vary by country. It is customer’s responsibility to pay any additional taxes, fees or duties.
Incorrect Orders / Products
In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we sent the wrong item or something is missing. We will re-send it at our expense using the same method when the order as place.You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.