What is Virgin Hair?

Virgin human hair, is hair that is completed nature and unprocessed that has never been chemically or mechanically manipulated.

Chemically manipulation includes dyes, hair relaxed and perming. Mechanical manipulation includes curling irons, flat irons, hair drying, baking or boiling.
As the hair is natural there is no damage to cuticles or texture, as the cuticles are aligned and run in same direction with helps to prevent tangling and matting.
The bundle hair can come from one person which is known as Single drawn. May find that each bundle of hair has slightly different shades, this is because each people does not have same colour hair. The ends will have a natural tapered look, as opposed to a blunt cut.
Virgin hair is best quality hair, which is known to last to for 1-2 years with proper care.
Perfect locks Virgin Indian hair is no treated with any chemical or processing and lifespan of 1-2 years with proper care.

What is Remy Hair?

Remy is human hair that cuticle remain and run in alignment in the same direction like virgin human hair. However, Remy hair does not mean virgin human hair.
Most Remy hair has gone through some form of processing whether it is texture or colouring in order to get the look required.
It is suggested that no further processing should be done such as breaching or colouring as it damages the hair.
Remy hair is considered to be one the highest grades of hair and also has longevity as virgin hair if it is maintain property.

How much hair is needed for a full

Recommend 2 packs of hair for lengths 18 inches or under. But if you want a fuller look you need 3 packs. However, it is always better little extra than not enough.
For the relaxed straight hair only need 2 packs for weave or wigs, as the bundles are very full. For Fusion hair recommend 6 to 8 packs for full instalment.

Caring for hair extensions

Proper Hair maintenance is required for hair extensions and that split ends and dryness are common with virgin hair.
It is important to treat and condition properly in order to see the true beauty of the hair.
The quality of the hair becomes better and better over time with each wash and increase longevity.
It is recommended that you use products that specific to the texture you have purchased, especially for wavy and curly hair.
It best you use sulfate free products but other professional graded products will also work well.

Colouring hair

If you are colouring your hair extensions for the first time, it’s best to have it done by a professional hairdresser.
Since virgin hair is completely natural and has never been processed, it takes the colour very easily.
Going from a 1B to Platinum blonde requires bleaching and is not an easy process.
Furthermore the more chemicals that are used on the hair can damage the hair and become very dry. However, it recommend that if the hair is dyed always use a colour that adds conditioner and oil that prevents the hair drying out.

Chemical Treatment

It is recommend that professional hairdressers should attempted to chemically alter such as highlighting, bleaching and colouring hair.
Virgin hair is very resilient and durable, but can be easily damaged beyond repair.
Colouring on top of hair ready coloured is not recommended.
As coloured hair goes through a unique colouring process, recolouring hair can lead to under desirable results that
Includes changing the texture and breakage.


It is recommended to avoid heavy products such as hair spray, gel and mousse. The product can cause a build up and make the hair heavy and stiff.
Tongs, crimpers, irons and heated rollers can be used on hair extensions.
However, it is advisable that you use heat protection spray for protecting your hair extensions and your natural hair.
It is best not to overuse heat tools as this can cause your extensions to dry out.


Return and Exchange

14 Day Return

All hair thoroughly inspected before leave the factory in India and it is double check when it arrives at Perfect Locks and inspected again when it arrives at Universal Hair 2 Excel and check before it is sent to you to ensure quality. If for some reason you are not satisfied with you purchase, we do offer a full refund, not including postage cost.

Very Important

Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, colour and texture and quality before cutting zip ties or opening the bundles to ensure satisfaction with the product.
We also recommend combing throughthe hair with a loop brush, as well as shampooing and conditioning the hair with high quality, professional grade sulfate free hair care products while the hair secured in the zip ties.
Treat the hair with quality products is essential before and after the hair is installed. Get a second opinion from your stylist if you are unsure or have doubts.
Once the hair is used we are limited what we can do to help you if a problem arises.

Our return policy for a full refund must meet the criteria below:

Request must be made within 14 days of the receipt of your order.

Only accept returns on hair products that have not been installed, coloured, cut or altered in any way.

The hair must remain in the bundle and not be untied at the top.
The hair must be in its original packaging and tagged.
Returned packages must include a copy of the original invoice.
Merchandise must be physically received before a return can be granted. Please allow 72 upon receipt.
The product must be sent back at your expense. We recommend you use shipping provide with a signature confirmation service, and / or insurance to protect your package. As we not responsibility for lost items or items sent to the incorrect address


We do offer exchanges if the returned product meets our requirements.
Exchange request must be made within 14 days of receipt of your order.
We will not accept exchange of products that have been altered or used in any way. This includes hair that has been cut, processed, coloured or untied at the top of the bundle.
Shipping and handling cost will be at customer’s expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
You must send the product back before we can process an exchange.
We offer one exchange per original order.

Refunds or Exchanges will not be permitted after 14 days. Please allow 2 business days for your return to be processed.


Our terms of payment require complete payment in advance, before you order is shipped out. We will email you an invoice to pay via Papal.We take fraud very seriously, therefore shipping address must be the same as the billing address.

Order Processing

Universal Hair 2 Excel is open from Monday to Friday from 10am to 6om. All order placed before 2pm are send the same day. Orders placed after 2pm on Friday will be send out on Monday, with the exception of holidays..


We will send all available items by 2pm (London GMT) time on the same day of authorisation of your payment. An email will be sent to you to confirm as soon as your order has been completed. If you have not received an email please contact us immediately.
Custom orders and items may not be available for immediate to send. We will notify you of the product delay and hold your order until all products are available. You have the option to cancel your order for a full refund if you desire.
We will give you a delivery estimate when you place your order based on the information we receive from our warehouse. We are not responsible for late shipment due to weather, holidays, natural disasters or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating delivery time.
We entrust Royal mail, DHL and FedEx to deliver. A tracking numbers are sent to your email address as soon as a shipping label is created. All orders are sent by recorded delivery and the package must be sign for to confirm received.

Overnight Shipping

Overnight orders placed by 2pm GMT will be sent out the next day. It is always wise to order far enough in advance to allow for unanticipated delays. The rules and requirements for customs clearance vary by country. It is customer’s responsibility to pay any additional taxes, fees or duties.

Incorrect Orders / Products

In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we sent the wrong item or something is missing. We will re-send it at our expense using the same method when the order as place.You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.